Política de reembolso
Return and Refund Policy for www.avenueloom.com
At Avenue Loom, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Please read this policy carefully to understand the terms and conditions for returning and refunding your purchase.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be returned within [14] days from the date of delivery.
- The item must be accompanied by the original receipt or proof of purchase.
2. Return Process
To initiate a return, please follow these steps:
Please note, we do not accept returns on large items like shoes and boots,so please ensure your select the correct size.
- Contact our customer support team at avenueloom@gmail.com within [2] days of receiving your order. Provide your order number and a detailed explanation of the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
- Pack the item securely in its original packaging, including all accessories and tags.
- Ship the item back to us using a trackable shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to a defective or incorrect item.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note the following:
- The refund will be processed within [14 days] days of receiving the returned item.
- The refund amount will exclude any shipping fees or additional charges incurred during the original purchase.
- Depending on your payment method and financial institution, it may take additional time for the refund to be reflected in your account.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
5. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to kids items, swimwear, earrings, and personal care products. Please check the product description or contact our customer support team for clarification before making a purchase.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at avenueloom@gmail.com. We will work with you to resolve the issue promptly.
7. Contact Information
If you have any questions or need further assistance regarding our return and refund policy, please contact us at avenueloom@gmail.com. Our customer support team will be happy to assist you.